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IT is a critical component of the scientific instruments the CERN is providing for fundamental physics. Therefore, the quality of services provided by the IT team is crucial and needs to be at its best. But, improving the way IT is delivering services to the users is a difficult task. Using ITIL is one way to improve the management of IT.
BMC Software, a leader in IT Management Software, provides Business Service Management solutions, which ensures that IT consistently provides the services that deliver the greatest value for the enterprises. BMC Solutions help companies implement best practices such as ITIL.
The goal of this presentation is to show how BMC Solutions can help the CERN improve the availability of IT services and improve the way IT deploys or update services.
Cyril Gobrecht is Business Solutions Manager for Southern Europe at BMC Software. He has worked for 10 years as a software consultant helping customers improve the way they manage their IT. Cyril is ITIL Service Manager and ITIL v3 Expert certified.
Organised by: Miguel Angel Marquina
Computing Seminars /IT Department